Process Mining

Improve your organization by identifying bottlenecks in your operation

Process mining enables you to decrease costs, boost your efficiency and optimize processes by using data from your existing systems, like as ERP and CRM.

Process Mining e-book

Download our ebook on Process Mining and find out how to reduce costs, increase efficiency and optimize processes.👇

What is Process Mining?

The goal of process mining is to convert raw data from your IT systems into valuable insights. It enables you to make better decisions by analysing and enhancing your processes, thereby increasing the ROI of your firm.

Process Mining uses information from your IT systems to create event logs (a record of action), these contain a list of activities with a start and end time-stamp. This data can include every type of information generated by the organization, its processes, people, systems, or assets. They reveal insight, bottlenecks or opportunities which would have otherwise been hidden.

How does it work?

Every interaction inside your business systems leaves digital footprints. The first step is to establish a real time link to your key data sources, extract that raw data and convert them into an event log (coming from ERPs, CRMs, SRMs, SCMs, PLMs, web sites, mobile apps, IVRs, etc). This provides data-driven insights into actual processes.

The before mentioned event-logs provide a level of detail that could never be provided by whiteboards, interviews, and process mapping software. In this stage, you will discover the root cause of inefficiencies and deviations from the desired situation, but it also enables you to find optimal pathways.

In the last stage Process Mining executives and managers measure and monitor process performance toward KPI’s and actual business outcomes. Find out which processes are up for automation or in a need of a redesign (reworks, slow activities, bottlenecks, costs, or time.

What are the benefits of Process Mining?

Process Mining offers you countless benefits that can be applied to any part of your organization. Think of your people, your assets or your customers. Process Mining enables you to truly understand how these elements move in your organization and how they affect your bottom line. Identify the root cause of inefficiencies and calculate how much you can save.

Get more value from your ERP

Organizations use IT systems such as Enterprise Resource Planning (ERP), Field Service Management (FSM) or Customer Relation Management (CRM) to manage large volume of operations and information every day. Process Mining enables you to analyse data from these systems to identify waste, errors and delays. On the other hand, Process Mining also enables you to simplify processes, ensure process compliance and find opportunities for task and process automation.


Discover how to actively improve customer experience and customer retention by understanding how customer interactions align with your internal business operations and processes.


Empower your people with reliable and accurate data to support decision making. Improve employee productivity and reduce workload by identifying repetitive tasks which can be automated.


Understand how efficient and effective your assets are performing and change your organization from reactive to proactive asset management. Optimize the use of your assets by increasing up-time and overall value creation.

Process Mining + ERP
– a perfect match

It is a fact that many organizations struggle with a successful deployment and implementation of an ERP system. Many issues can arise after implementation because the system isn’t a good fit with the company’s business operations.

Proper event data analysis will not only provide you with useful information about how your business processes are actually being executed but also enables you in avoiding costly errors throughout the ERP life cycle.

Process Mining across the ERP lifecycle

Process Mining provides specific benefits across each stage of your ERP implementation:

Adoption or migration to a new ERP

By analysing your existing processes, you can identify mistakes and inefficiencies and avoid replicating them to your new ERP system. By having a solid understanding your process landscape, you can choose an ERP that fits your organization – not the other way round.

Implementation or existing ERP

Once best practices are identified, process mining can simplify the steps for defining a new template. Then it can be used to perform fit gap analysis where the new template is tested on a current implementation. These insights can then be used to adjust the template for a One ERP deployment, or you can prioritize change management for an existing system.

Post implementation

After the implementation of a new system, it is vital to monitor adoption rates And when a company integrates its new system, process mining analysis and optimization ensure that the benefits are of the ERP system are lasting. to ensure success and lasting business value. Process mining reveals deviations from the desired state. This enables IT and business management to quickly respond to incorrect actions problems.

Why Eqeep chooses Process Mining

Process Mining is a powerful tool that Eqeep uses in collaboration with our partner Deep Value. Our collaboration enables us to support your organization in your digital transformation and create additional business value. Eqeep uses Process Mining to realize quick operational efficiencies for your organization and develop long-term strategic benefits for your ERP system.

Whether you’re exploring a new Business Solution system or already upgrading, optimizing or implementing a new ERP system, Process Mining enables you to fully understand of your own processes and supports you in the optimal setup of your ERP system to select a system that makes sense for your organization.

Pieter den Hollander

Director, Deep value

Successful transformation is only possible if you have a clear picture of the current state of your organization

Let’s Connect

Get started with Process Mining

Want to exchange thoughts on process optimization or improvement? Have a look in my calendar to schedule a 30 min. meeting to see how Process Mining can work for you.