Identify the bottlenecks in your operations

Process mining enables you to reduce costs, boost your efficiency and optimize processes by leveraging data and insights from your existing systems, such as ERP, FSM or CRM.

Process Mining e-book

Download our ebook on Process Mining and find out how to reduce costs, increase efficiency and optimize processes.👇

What is Process Mining?

The goal of process mining is to turn raw data from your IT systems into valuable insights. It enables you to make better decisions by analyzing and improving your processes, thereby increasing the ROI of your business.

Process Mining uses information from your IT systems to create event logs (a record of action), these contain a list of activities with a start and end time stamp. This data can contain any type of information generated by the organization, its processes, people, systems or assets. They reveal insights, bottlenecks or opportunities that would otherwise have remained hidden.

How does Process Mining work?

Every interaction within your business systems leaves digital footprints. The first step is to establish a real-time connection to your key data sources, extract that raw data and turn it into an event log (coming from ERPs, CRMs, SRMs, SCMs, PLMs, websites, mobile apps, IVRs, and so on). This provides data-driven insights into actual processes.

These event logs provide insights that whiteboards, interviews, and process mapping software cannot uncover. In this phase, you discover the cause of inefficiencies and deviations from the desired situation, but it also allows you to find optimal paths.

In the final phase, KPIs are measured and monitored against actual business performance. Find out which processes are eligible for automation or modification.

Process Mining + ERP - a perfect match

Organizations use IT systems such as Enterprise Resource Planning (ERP), Field Service Management (FSM) or Customer Relation Management (CRM) to manage a large volume of activities and information every day. Process Mining analyzes the data from these systems to identify waste, errors and delays. On the other hand, Process Mining also allows you to simplify processes, ensure process compliance, and find opportunities for task and process automation.

Benefits for the entire ERP lifecycle

Adoption or migration to a new ERP

By analyzing your existing processes, you can identify errors and inefficiencies and avoid copying them into your new ERP system. By understanding your process landscape, you can select an ERP that is also a good fit for your organization.

During an ERP implementation

These insights can then be used to adjust the template for a new ERP implementation, or you can prioritize change management for an existing system.

After an ERP implementation

After the implementation of the new ERP system, Process Mining also lets you see immediately in which areas there are deviations from the desired status. This enables IT and business management to quickly respond to incorrect actions or problems.

Getting Started with Process Mining

Together with our partner Deep Value, we leverage Process Mining to quickly realize operational efficiencies for your business and create long-term strategic benefits for your ERP system.

Pieter den Hollander

Director, Deep value

Want to discuss opportunities for process optimization and improvement? Check my calendar for a no-obligation initial meeting.👇