Field Service Management

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Delivering excellent customer service while reducing costs and increasing operational efficiency can be quite complex, especially with growing competition and more demanding customers. IFS Field Service Management (FSM) helps lower your cost of service, increase customer satisfaction, and gain service revenue growth with end-to-end service lifecycle management and powerful connectivity. It manages agents, dispatchers, work orders, contracts, warranties, parts, and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair. FSM is so powerful that it is a stand-alone module that integrates seamlessly with most major ERP/CRM providers including SAP, Oracle, Microsoft Dynamics, Infor, Salesforce, and others.

Find out why IFS is a leader in Gartner’s Magic Quadrant for Field Service Management

40% improvement in technician productivity
10-20+% increase in first time fix rate
15% reduction in travel and overtime costs
20+% improvement in SLAs and on-time service delivery

Increase your effectiveness with the components below

Work order mananagement

Managing work orders is easy in FSM. Whether service requests arise from the service desk, IoT enabled assets such as smart sensors, or simply through a customer's phone. The fully integrated platform allows easy access to all relevant data in order to quickly diagnose problems, and see all related contracts, assets, and parts. All to ensure that you can meet your service level agreements.

Spare parts management

With FSM you don't have to arrive at the job site empty-handed, because you know exactly which spare parts are needed, how many, and how the stock and inventory levels are doing. You have a complete view of all the materials to successfully manage your operations.

Service contract management

No more Excel, unstructured files, paper documents and manually managing your valuable contracts. You can avoid revenue leakage with automatic quoting, pricing, billing, renewing, managing, and executing service contracts. FSM offers a powerful contract lifecycle management capabilities, from initial quoting all the way to renewals

Warranty management software

IFS Field Service Management offers a complete warranty and asset management solution that administers, processes, and tracks all warranties throughout the entire lifecycle. Not only will you be able to reduce service costs, submit valid claims, verify and initiate recovery, but your field service engineers will can easily track asset history and replace warranty parts.

Service project management

Managing service projects can be challenging. It usually comes paired with many tasks and interrelated dependencies as well as remote personnel and assets in the field. It is not a surprise that many companies have a hard time managing service projects, especially with ineffective and manual tools, leaving them at a disadvantage and prone to many mistakes. With FSM you can boost your efficiency, productivity, operational visibility, service delivery, and quality. Start automating your future, today.

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Complete, connected field service management

Field service can be hard and time-consuming, especially when it comes to meeting SLAs, aligning skills to requirements, and connecting with customers. However, excellent service management may help you save money and generate new income sources. Find out how with IFS Field Service Management.

Eqeep as your partner in digital transformation

“We help companies increase their competitive advantage, by analyzing, organizing and simplifying their value chain through digital transformation. With our customer and solution focused approach we enable our customers to achieve their business goals.”

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Why people and companies choose for us

At Eqeep we pride ourselves on maintaining a close customer relationship, its what our company is built upon. Together with our customers we face business and industry challenges and only settle for the best possible results. Our powerful software solutions give our customers the flexibility and power to take control of their business processes. Throughout the entire implementation process our expert consultants support your organization, whether it be operational or strategic.

Optronica – Eqeep

Optronica Service BV is an independent service organization which focuses on ophthalmic equipment, among which lasers, microscopes and diagnostic equipment. Optronica faced the challenge on maintaining medical equipment in accordance to the strict guidelines on the usage of medical devices from health care authorities. Optronica chose IFS Application as its ultimate solution.

Flamingo Flowers – Eqeep

Flamingo Flowers is a supplier in the UK retail and started to focus on the rest of Europe. It is a large-scale ornamental plant company and supplies flowers. Flamingo Flowers was established in 2004 as part of the wider Flamingo Horticulture group, they directly source from Kenya and South Africa.

Applikon Biotechnology – Eqeep

Applikon Biotechnology is a Dutch manufacturer of bioreactor systems. It develops, produces and supplies systems for both research and manufacturing purposes. As a fast-growing company, it is facing an increase in market wishes and requests. Which and what type of people can support key- and end-users? And how would these requests be handled?

Emergya Wind Technologies (EWT) – Eqeep

Emergya is a global oriented company that designs and produces wind turbines. It was using IFS Applications, version 8.2 for several years until aninvolvement of the user community within the company. The configured functionality of IFS Applications was not used as intended until the company decided to take another approach to optimize IFS Applications.