Field Service Management

Delivering excellent customer service while reducing costs and increasing operational efficiency can be quite complex, especially with growing competition and more demanding customers. IFS Field Service Management (FSM) helps lower your cost of service, increase customer satisfaction, and gain service revenue growth with end-to-end service lifecycle management and powerful connectivity. It manages agents, dispatchers, work orders, contracts, warranties, parts, and the scheduling of mobile resources. It also includes comprehensive reverse logistics and depot repair. FSM is so powerful that it is a stand-alone module that integrates seamlessly with most major ERP/CRM providers including SAP, Oracle, Microsoft Dynamics, Infor, Salesforce, and others.

Find out why IFS is a leader in Gartner’s Magic Quadrant for Field Service Management

  • 40% improvement in technician productivity
  • 10-20+% increase in first time fix rate
  • 15% reduction in travel and overtime costs
  • 20+% improvement in SLAs and on-time service delivery

Increase your effectiveness with the components below

Work order mananagement

Managing work orders is easy in FSM. Whether service requests arise from the service desk, IoT enabled assets such as smart sensors, or simply through a customer's phone. The fully integrated platform allows easy access to all relevant data in order to quickly diagnose problems, and see all related contracts, assets, and parts. All to ensure that you can meet your service level agreements.

Spare parts management

With FSM you don't have to arrive at the job site empty-handed, because you know exactly which spare parts are needed, how many, and how the stock and inventory levels are doing. You have a complete view of all the materials to successfully manage your operations.

Service contract management

No more Excel, unstructured files, paper documents and manually managing your valuable contracts. You can avoid revenue leakage with automatic quoting, pricing, billing, renewing,  managing, and executing service contracts. FSM offers a powerful contract lifecycle management capabilities, from initial quoting all the way to renewals

Warranty management software

IFS Field Service Management offers a complete warranty and asset management solution that administers, processes, and tracks all warranties throughout the entire lifecycle. Not only will you be able to reduce service costs, submit valid claims, verify and initiate recovery, but your field service engineers will can easily track asset history and replace warranty parts.

Service project management

Managing service projects can be challenging. It usually comes paired with many tasks and interrelated dependencies as well as remote personnel and assets in the field. It is not a surprise that many companies have a hard time managing service projects, especially with ineffective and manual tools, leaving them at a disadvantage and prone to many mistakes. With FSM you can boost your efficiency, productivity, operational visibility, service delivery, and quality. Start automating your future, today.

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Complete, connected field service management

Field service can be hard and time-consuming, especially when it comes to meeting SLAs, aligning skills to requirements, and connecting with customers. However, excellent service management may help you save money and generate new income sources. Find out how with IFS Field Service Management. 

Eqeep as your partner in digital transformation

“We help companies increase their competitive advantage, by analyzing, organizing and simplifying their value chain through digital transformation. With our customer and solution focused approach we enable our customers to achieve their business goals.”

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