The importance of automated scheduling optimization
For many companies, creating an optimized schedule is a daunting challenge. Do you want to create a schedule that is efficient and practical? Then you need to consider a number of factors. For example:
- ● The use and productivity of technicians. Can they fully focus on their core tasks or do they have to perform all kinds of side jobs that reduce their productivity? Think, for example, of a technician who spends more time retracing problems and manually filling in work orders than actually doing repairs.
- ● The resolution of repairs and requests. Is a problem or ticket resolved right away on the first visit or are three additional follow-ups needed to satisfy the customer?
An automated planning and scheduling optimization helps you to eliminate the problems mentioned above. Many routine activities are performed much faster, while employees throughout the chain now have their hands free for tasks (advice, service, quick technical assistance) that add real value to your products or services.
How to plan, schedule and optimize work
There are several ways to put automated scheduling optimization into practice. Time to take a look at a few tried and true clever methods that together form a process known as ‘work planning, scheduling and optimization.